Contact Us
Contact
We'd love to hear from you
Email is the fastest way to reach us. Our UK-based team replies within 4 working hours, Monday to Friday.
General help
help@rugsfactory.co.uk
For orders, questions about products, and anything else.
Returns
help@rugsfactory.co.uk
Email with your order number — we'll send the return address.
What we can help with
| Topic | Response time | |
|---|---|---|
| Order status / tracking | help@rugsfactory.co.uk | 4 working hours |
| Returns & refunds | help@rugsfactory.co.uk | 4 working hours |
| Damaged on arrival | help@rugsfactory.co.uk with photos | Same day |
| Product questions | help@rugsfactory.co.uk | 4 working hours |
The fastest way to a great answer is email with your order number. We reply within 4 working hours, Monday to Friday.